What is a Shopify Partner?

What is a Shopify Partner and what are the benefits?

Last Updated: September 4, 2024

Shopify partners are a community of specialised experts, recognised by Shopify, who deliver digital services to brands to help support & grow their Shopify stores. As Shopify continues to grow, the need for platform grows with it, which is where the concept of a Shopify Partner presents itself - recognised and experienced experts delivering niche services for Shopify brands. This article explores what a Shopify partner is, what they do and how they can help Shopify brands grow when using Shopify as a platform.
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What is a Shopify Partner?

Shopify Partners are experienced Shopify experts who have been accredited by Shopify directly to support Shopify brands with a variety of services that help them run and grow their businesses. Anyone can sign up to become a Shopify partner giving them access however only those who have been vetted by Shopify can appear publicly on the Shopify Partner Directory and call themselves a 'Shopify Partner. Shopify Partners typically can support in most areas of running a Shopify store including designers, web developers, marketing and the operational areas of the business.

What skills do Shopify Partners have?

The Shopify Partner ecosystem is skill rich and pretty damn large now, so it can be confusing at first to understand what types of skills that Shopify Partners can offer you. Luckily the Shopify Partner Directory has a list of service filters to help you filter down the list to find the perfect partner for you. Shopify partners can support with the following key areas:

  • Store Setup & Management - including migrations, design & build & customisations.
  • Development & Troubleshooting - technical experts who can help resolve any coding problems on your store.
  • Marketing & Sales - such as SEO, paid media & email marketing.
  • Strategic Guidance - including business strategy & consultation.
  • Content Creation - including imagery, product description & creative direction.

  • The services and areas that a Shopify partner can support with will depend on the skills that the partner has within their team. Shopify partners will typically have some of all of the following types of skilled experts within their team to deliver the services to your business.

  • Shopify Developers - Shopify developers can use code to build Shopify themes, new features, apps, app development and sections across your store.
  • Shopify Designers - Designers are in charge of the UI and UX of your store and will typically produce wireframes and high-fidelity designs that Shopify developers will then follow when building on your store.
  • Shopify Marketers - marketers are skilled professionals who can provide services such as SEO, paid advertising, content marketing, social media marketing or marketing strategies to help Shopify brands to find new customers and also keep then coming back.
  • Shopify Agencies - many of the Shopify partners are agencies offering multiple services with a large team of experts and typically can manage more complex and larger scale merchants.
  • Shopify Freelancers - Individuals and entrepreneurs can also be found within the Shopify Partner ecosystem who can offer specialised services and assistance for your brand.


  • What are the benefits of working with a Shopify Partner?

    Shopify Partners spend every day working across a large number of Shopify brands gaining invaluable experience that can be shared with you and your business. Benefits of working with a Shopify partner include their experience, expertise, time-saving, customisability, increased sales, access to advanced tools and more! So let's dive into the benefits in a little more detail.

    Expertise & Experience in Shopify
    Undoubtedly, the fact that Shopify Partners have years of experience under their belt and their expertise is accredited by Shopify is one of the biggest benefits of working with them. Shopify Partners have to demonstrate their skillsets to be publicly visible on the Shopify Partner Directory, giving you the trust of skill and experience. Shopify Partners have in-depth knowledge of how Shopify works, the platform features, and capabilities which can help guide you in growing your brand. Shopify Partners not only delivers high-quality designs, development and features for your store but also helps you to establish the best approach, using the best apps, integrations and more to maximise the performance of your store.

    Time Savings & Efficiency
    Creating a managing a Shopify store can be incredibly time-consuming, especially if you don't have the experience of doing it before. Shopify Partners have been there and done that meaning they can deliver your desired much faster than an inexperienced hand. Brands choose Shopify Partners to deliver skills that otherwise they'd need to learn to do themselves which may be physically impossible for all businesses. You can focus on the important parts of your business and leave Shopify Partners to deliver tasks such as setting up your store, web design, web development, on-site optimisation and marketing services. Brands can then focus on key elements like their product, business operations and supply chain.

    Customisability & Advanced Solutions
    The features you can use within Shopify and your Shopify theme are limited to how the store was built in the first instance, there may be apps that you can use, however, sometimes you'll need to skills of a Shopify partner to customise your store and deliver an advanced solution. Every business is different and Shopify partners can help you to deliver a feature or functionality on your store that is unique to your business. Examples might include entirely custom Shopify themes or designs that match your brand's style. Shopify Partners can also help brands to create their brand identity, and on-site experiences such as loyalty experiences or upsells. Using a Shopify Partner to build custom on-site features can help brands to stand out from the competition and in turn maximise the sales you receive only.

    Increased sales & performance
    Working with Shopify Partners has shown to maximise the growth of ecommerce brands who are using the Shopify platform. Shopify Partners have proven experience and strategies that help ecommerce brands to grow online such as delivering online experiences that convert more customers. Other key services that Shopify Partners can offer include SEO, email marketing, upselling, merchandising, paid advertising, retention strategies and more which all contribute to helping brands increase their sales. Shopify Partners will typically use a data-centric approach to helping brands grow with tools such as split A/B Testing or using benchmarks to identify areas for growth. Key strategies will focus on reducing cart abandonment and maximising conversions and average order value.

    Ongoing support & Understanding
    Long-term relationships between brands and Shopify Partners are a vital element to a successful and fruitful strategy. Shopify Partners can typically provide ongoing support to maintain the online experience for your customers. There are key benefits of maintaining an ongoing relationship in that your partner will gain experience and understanding regarding the nuances of your brand, and also you can establish a fruitful way of working together. Shopify Partners can provide training on how to use the Shopify dashboard and update key elements such as products and configuring features. Having a trusted support partner with a Shopify Retainer can be a great way to ensure you have support for maintenance and updates.

    Access To Advanced Tools
    Shopify Partners will typically have access to professional level tools that otherwise you might have access to allowing you to gain deeper insights and run your business in the most efficient way. For example Shopify Partners may use specialised tools for writing and deploying code, or have advanced design tools to create the very best UI and UX for your customers.

    Multi-disciplinary skills for growth
    Many Shopify Partners are teams of people who all have different skills, allowing brands to tap into a wide and diverse range of skill sets that otherwise would cost significant amounts to hire. For example, for a small retainer, you may be able to gain experienced strategies, designers, developers and more.

    Partnered with Shopify
    Last but not least, a key benefit of a Shopify Partner is the obvious fact that they have a direct partnership with Shopify. Shopify Partners will typically receive information about future updates through their dedicated partner events. Shopify Partners will often have dedicated contacts at Shopify who can provide support when needed. Shopify Partners are the most experienced teams of Shopify experts who can help you deliver the best experience to your customers.

    Using Shopify Partners to create and set up a Shopify Store

    Shopify Partners typically have a wealth of experience in setting up and creating brand-new stores on the platforms. This might range from using themes from Shopify's Theme Library or alternatively building an entirely bespoke Shopify theme. The initial process of creating a Shopify store can be timely, especially when the platform if new to you. Shopify partners can support brands to create new stores, set up payment gateways, integrate third-party apps, and configure store settings such as shipping. Shopify Partners can also provide support with content-related activities such as creating product collection pages, adding products and associated data. When brands move to Shopify from alternative platforms then it may be necessary to migrate data into the Shopify platform. Of course, beyond the setup and launch of your Shopify store, it may well be necessary to recruit growth-driven services to ensure you have a solid marketing strategy.


    Using a Shopify Partner for design services

    Many Shopify Partners offer website design services to allow you to deliver the most engaging, conversion-centric and memorable online experiences. The competition for ecommerce brands grows continuously, so creating online experiences that showcase the beauty of your brand, and products and allow customers to shop with ease is vital. Shopify Partners will offer to have dedicated and specialised web designers within their teams who can deliver beautiful designs that can then be translated by developers by building new elements on your store. Shopify Partner designers will typically work with brands to understand their goals, competitors and brand identity before diving into creating new online experiences for your customers. Shopify Partners will typically use tools such as Figma to wireframe and create designs and also prototype designs to see how they'll look when they are built. Shopify Partners can help you to deliver an experience online that is memorable and inline with your brand identity to stand out from the competition.


    Using a Shopify Partner for web development services

    Shopify Partners can support Shopify brands by offering web development services to build new features, layouts and designs within a Shopify store. Shopify developers should use modern code practices when building new stores and features, in line with Shopify's documentation. Shopify Partners can typically advise the best approach when coding with Shopify considering best practices, site speed and SEO too. Developing requires a keen eye for detail to ensure that designs are translated pixel-perfect during the build phase of a project. Shopify development services may include integrating third-party partners or building custom Shopify apps too. Shopify Partners with developers can support you with troubleshooting, bugs and fixing problems too. Finally, if you are a Shopify Plus customer then you may rely on Shopify developers to customise the checkout experience or complex functionality too.


    Using Shopify Partners for Optimisation & Growth

    Shopify Partners spend every day working with Shopify brands meaning they can share a wealth of experience in helping brands grow. Similarly, Shopify Partners will often have strategists within their teams who can create plans to help brands grow. Some growth services may be focussed on marketing activities such as paid media, search engine optimisation (SEO) and conversion rate optimisation (CRO) services too. These services will typically focus on helping brands to achieve more traffic to their store and convert more of those customers when they arrive. Similarly, retention strategies may be used too, to keep customers coming back such as email marketing services.


    Using Shopify Partners for training & support

    Shopify Partners are experts in their field and can help Shopify brands understand how to use the Shopify platform and help them to use all of its ever-changing features. Shopify partners will typically offer day-to-day technical support but also specialised training sessions. Training may include how to use the Shopify dashboard, updating and adding products and how to process orders within Shopify. Shopify Partners can provide ongoing support incase of issues and problems that may arise. Shopify Partners can also share resources to help brands in their enquiries. Lastly, Shopify Partners typically receive news about platform updates and upcoming features that can help brands prepare for the future.


    How to Find a Shopify Partner

    If you are a Shopify brand who is looking to find a Shopify Partner who can support you with your Shopify store then there are several ways you can find the best-suited and highly skilled partner for your brand.

    Shopify Experts Directory
    Shopify offers an approved and vetted directory of hand-picked Shopify Partners that they have accredited - this is known as the Shopify Partner Directory. The Shopify Partner Directory is maintained by Shopify directly and has the tools you need to filter partners down by location, services and expertise too. This is a great place to start your search for partners who specialise in some of the services that you may be looking for such as design, development or marketing. The directory also allows you to browse through their profile to learn more about their current case studies, pricing and reviews. The directory provides you with a direct way to contact the partner.

    Referrals from trusted store owners
    When you work within ecommerce for long enough, you'll likely build up a strong and close network of fellow store owners or industry peers. Why not consider asking for recommendations from your network or reach out to other Shopify store owners for recommendations on specific Shopify Partners based on the service requirements that you have? Sometimes some specific partners have expertise in a particular industry or are renowned for delivering a great service. Referrals can give brands trust and confidence when moving forward with a new partner. It's important to gain an understanding of the quality of a partner's work and communication style when choosing a partner to work with.

    Third-Party Freelance Directories
    There are several online directories that you can use to search for freelance Shopify experts, for example, Upwork and Fiverr. These directories allow experts to share their skills via a profile online but also allow brands to post their requirements and experts can prepare a proposal to that scope of work. It is important when using these platforms to ensure you check reviews, and portfolios and also speak with the experts directly to ensure all parties feel comfortable before proceeding with future work. We advise brands to be very clear about the project and budget to prevent any mismatch of expectations.

    How to Join the Shopify Partners Programme?

    So we've discussed the benefits, advantages, innovation, revenue opportunites and the impact of working with a Shopify partner and what they can offer brands but how exactly do you join and become a Shopify Partner? The Shopify Partner programme is Shopify's offering to allow experts to not only make money by referring brands to use Shopify but also gain exposure to potential brands via the Shopify Partner Directory. Shopify provide partners with training courses, and certifications and also the opportunity to create development stores to test and build before brands have to choose a paid Shopify plan. Shopify Partners also can gain access to the Shopify Partner Dashboard whereby they can manage access multiple to brands at once too. To join the Shopify Partners programme, follow the following steps:

    • Go to the Shopify Partner page and click on the "Join now" button.
    • Create an account with a new username or password, or log in to your existing Shopify account.
    • Fill out the registration form, including your name, email, and other relevant information.
    • Read and agree to the terms and conditions of the Shopify Partner program.
    • Verify your email address by clicking on the link sent to your inbox.
    • Complete the profile section and provide as much information as possible about yourself and your business.
    • Familiarize yourself with the Shopify platform and its features through the Shopify Academy training programs.
    • Explore the different partner programs and choose the ones that align with your skills, interests, and goals.
    • Use the marketing materials provided by Shopify to promote your partnership and attract leads and clients.
    • Earn income through various types of activities, such as referring clients, building apps, designing themes, or offering services to Shopify users.

    • It's worth noting, however, that to become a Shopify Partner and qualify for a Partner account you must meet certain criteria. Such as:
    • Being a web designer, developer, marketer, influencer, or agency with relevant skills and experience.
    • Having a client base or a social media audience following in the ecommerce space that facilitates growth.
    • Demonstrating a track record of success and high-quality work.
    • Complying with Shopify's policies and guidelines, including those related to ethical and legal practices.
    • Paying a subscription fee (if applicable) for certain types of partner programs or activities.

    Finally, it's important to note that only hand-picked experts will then be displayed within the Shopify directory or receive direct partner managers from Shopify.

    What are the benefits of becoming a Shopify Partner?

    The Shopify Partner programme has become a community around the world and ecosystem that not only provides brands with the services that they need but also commercial opportunities for freelancers and agencies. The Shopify Partner Programme offers partners and experts many benefits including the ability to earn a commission, earn revenue commission for referrals to brands who use the platform and also gain access to training, marketing materials, courses and certifications.

    If Shopify Partners refer brands to use Shopify as their e-commerce platform then the Shopify Partner can earn a recurring commission on the fees paid by the brand and monthly subscription.

    Established Shopify Partners typically will be assigned direct managers at Shopify who can provide support in managing merchants, receive updates and news ahead of releases and also engage in more strategic commercial activities that are beneficial to both Shopify and the partner. If you are a skilled expert in Shopify then you should definitely become a Shopify Partner to ensure you remain up to date and receive the benefits that come with it.

    Our conclusion to what is a Shopify Partner?

    The Shopify Partner programme offers an official and approved way to partner directly with Shopify, receive commission, stay up to date and find new commercial opportunities. The community is a supportive group of experts who have a diverse range of skills to deliver the best services to Shopify merchants. Members of the Shopify Partner community can also communicate in group chats in official Slack channels. As Shopify Partners progress to working with larger brands then additional more senior accreditations can be achieved for bigger projects and more tailored support from Shopify. To conclude our guide on Shopify Partners, Shopify partners are a great way for brands to gain support, skills and services that help them to keep running and growing their stores. Leveraging Shopify Partners can save brands time, maximise growth, and produce an online store that stands out from the competition and is in line with their brand identity. Whether you are a start-up business or an enterprise-level ecommerce brand, there are wide range of Shopify Partners who have the skills you need no matter what phase of your growth journey you are at. As an acreddited Shopify Plus Parnter, we have been through the entire process of the Shopify Partner Programme. If you're looking for an expert Shopify Partner, Charle Agency is a certified Shopify Partner agency with an in-depth knowledge of ecommerce platforms and the Shopify industry. Get in touch today.Get in touch today.

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